Terms of Service

Effective Date: November 1, 2025

Last Updated: October 27, 2026

These Terms of Service ("Terms") are a binding agreement between you and RanchOS LLC ("RanchOS," "we," "us," or "our"), a Colorado limited liability company. They govern your access to and use of the RanchOS platform, including the website, customer portal, APIs, and the RanchOS mobile applications for iOS and Android (together, the "Service").

By creating an account, clicking accept, downloading the app, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and Accounts

1.1 Eligibility

You must be at least 18 years old and able to form a binding contract. The Service is a business tool for ranch and livestock operations. It is not directed to children.

1.2 Account registration

You agree to provide accurate, complete, and current registration information and to keep it updated. You may not create accounts by automated means or share login credentials except as allowed for organization users you authorize.

1.3 Account security

You are responsible for safeguarding credentials and for all activity under your account and under any organization account you own or administer. Notify us immediately at [email protected] if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or present a security risk.

1.4 Organization / ranch accounts

A ranch or organization account may include multiple users with different roles. The account owner (and any administrators they appoint) is responsible for: (a) authorizing users; (b) setting permissions; (c) all actions those users take in the Service; and (d) ensuring those users comply with these Terms. RanchOS is not responsible for disputes among users of the same ranch account.

2. The Service

RanchOS provides ranch and livestock management tools, which may include livestock records, health and treatment logging, breeding and reproduction tracking, pasture and grazing tools, equipment and hay/forage tracking, tasks and workforce coordination, field-operations session tracking, bookkeeping features, voice-assisted commands, offline-capable mobile use, reporting, and related features we make available from time to time.

We may add, change, or remove features. The Service is a software tool. It is not veterinary care, legal advice, tax advice, accounting advice, insurance advice, or a substitute for your own judgment, professional advisors, or compliance with brand, brand inspection, animal health, environmental, labor, or other laws that apply to your operation.

3. Subscriptions, Trials, and Billing

3.1 Plans and pricing

We offer a free tier and paid plans. Current plan limits and prices are described on our website and in the billing portal. As of the Last Updated date, the free tier includes up to 50 adult animals with core features, and paid plans are offered at the rates published at checkout (historically $19.99/month or $199/year). Published prices and limits control over any older marketing copy.

3.2 Authorization to charge

If you subscribe to a paid plan, you authorize RanchOS and its payment processor (Stripe) to charge your payment method for all applicable fees, taxes, and recurring renewals until you cancel. Fees are in U.S. dollars unless stated otherwise and are generally billed in advance.

3.3 Taxes

You are responsible for any taxes associated with your subscription, excluding taxes based on our net income.

3.4 Refunds

Monthly plans: no refunds for partial months.
Annual plans: refund requests within 30 days of the initial annual charge may be considered; thereafter fees are non-refundable except where required by law or where we choose to issue a courtesy credit.
Free-tier use has no paid fees to refund.

Nothing in this section limits non-waivable consumer rights that apply in your jurisdiction.

3.5 Changes, upgrades, downgrades, cancellation

You may change or cancel through account/billing settings (or by contacting support where self-serve cancellation is unavailable). Upgrades typically take effect immediately; downgrades and cancellations typically take effect at the end of the then-current paid period. You remain responsible for charges incurred before cancellation becomes effective.

3.6 Price changes

We may change prices or plan limits with at least 30 days' notice to the email on your account for paid plans. If you do not agree, cancel before the change takes effect. Continued paid use after the effective date constitutes acceptance of the new price for subsequent periods.

3.7 Failed payments

If a charge fails, we may retry, suspend paid features, or suspend the account until payment is resolved.

4. Your Data and Content

4.1 Ownership

You retain ownership of the livestock, operational, financial, and other content you submit to the Service ("Customer Data"). These Terms do not transfer ownership of Customer Data to RanchOS.

4.2 License to operate the Service

You grant RanchOS a worldwide, non-exclusive license to host, store, transmit, display, process, back up, and otherwise use Customer Data solely as needed to provide, secure, maintain, and improve the Service, to prevent abuse, and to comply with law — as further described in our Privacy Policy.

4.3 Your responsibilities for Customer Data

You represent that you have all rights and consents needed to submit Customer Data (including employee, contractor, and animal-related records) and that your use of the Service complies with applicable law. You are responsible for the accuracy of records you enter. RanchOS does not independently verify animal identities, treatments, movements, weights, or financial entries.

4.4 Backup and export

We perform operational backups for service continuity. You remain responsible for exporting and retaining copies of records that matter to your operation, brand compliance, taxes, lenders, or partners. Export tools are provided on a commercially reasonable basis; formats and completeness may vary by feature.

4.5 Prohibited content

You may not upload or transmit illegal content; content that infringes others' rights; malware; or content that is harassing, fraudulent, or that violates export-control or sanctions rules.

5. Mobile Application

5.1 License

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the RanchOS mobile app on devices you own or control, solely for your internal ranch-management purposes and in accordance with these Terms and applicable app-store rules.

5.2 Permissions

The app may request location, microphone, camera, and related permissions. Use of those permissions is described in the Privacy Policy. You may revoke permissions in device settings; some features will stop working.

5.3 Offline use and sync

The mobile app is designed to work with intermittent connectivity. Data created offline is stored on the device until it can sync. You are responsible for device security, storage space, and syncing before wiping, selling, or discarding a device. We are not liable for loss of unsynced local data due to device failure, loss, theft, OS wipe, or app uninstall.

5.4 Background location

During an active field-work session that you start, the app may collect location in the background to record routes and field activity. Collection is intended to stop when the session ends. Misconfigured device permissions or OS behavior can affect this; review the Privacy Policy for details.

5.5 App stores

Apple App Store and Google Play terms also apply to distribution and purchase through those stores. If those store terms conflict with these Terms regarding the store's relationship with you, the store terms control for that relationship. These Terms control your relationship with RanchOS LLC regarding the Service.

6. Acceptable Use

You agree not to:

Violate law or third-party rights
Probe, scan, or attack the Service, or circumvent access controls, rate limits, encryption, or billing limits
Access another ranch's data without authorization
Reverse engineer the Service except to the limited extent such restriction is prohibited by law
Use bots, scrapers, or automated bulk extraction without our prior written consent
Resell, white-label, or provide the Service to third parties as a bureau service without a written agreement with us
Misrepresent your identity or affiliation
Use the Service to send spam or unlawful communications
Interfere with other customers' use of the Service

We may investigate violations and suspend or terminate access.

7. Intellectual Property

7.1 RanchOS IP

The Service, software, documentation, trademarks, logos, and branding are owned by RanchOS LLC or its licensors. No rights are granted except as expressly stated in these Terms.

7.2 Feedback

If you provide feedback or suggestions, you grant RanchOS LLC a perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation. We are not obligated to use it.

8. Third-Party Services

The Service may interoperate with third parties (for example Stripe, cloud hosting, maps, push notification providers, or device speech services). Those services are subject to their own terms and privacy policies. RanchOS is not responsible for third-party services we do not control.

9. Disclaimers — Read Carefully

9.1 AS IS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL NEVER BE LOST.

9.2 Operational and professional disclaimer

RanchOS is a record-keeping and operations aid. It does not diagnose animals, prescribe treatments, guarantee regulatory compliance, or replace a veterinarian, attorney, accountant, or other licensed professional. Decisions about animal health, shipping, brand papers, grazing, payroll, taxes, and safety remain yours. Any calculations, reminders, forecasts, maps, voice interpretations, or AI-assisted suggestions are tools that can be wrong; you must verify them before relying on them for animal welfare, money, or legal compliance.

9.3 Availability

We target high availability but do not guarantee any specific uptime percentage unless we have a separate written service-level agreement with you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RANCHOS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST LIVESTOCK VALUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RANCHOS LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE ONLY USED THE FREE TIER.
THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, STATUTE) AND SURVIVE TERMINATION.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent permitted.

11. Indemnification

You will defend, indemnify, and hold harmless RanchOS LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your violation of these Terms or law; (d) disputes among users of your ranch account; or (e) claims that your records or actions caused harm to animals, people, property, or third parties.

12. Suspension and Termination

12.1 By you

You may stop using the Service and cancel through billing settings or by contacting support.

12.2 By us

We may suspend or terminate access immediately if you breach these Terms, if required by law, if your use creates risk to the Service or other customers, if invoices remain unpaid, or if we discontinue the Service. Where practical we will provide notice.

12.3 Effect of termination

Upon termination or cancellation, your access ends at the end of the then-current period (or sooner if suspended for cause). Customer Data is handled as described in the Privacy Policy and our Account Deletion page: the account is deactivated; data is retained for a limited reactivation window; then permanently deleted, except records we must keep for law, billing disputes, security, or fraud prevention. Request an export before your retention window ends.

Surviving sections include ownership, licenses needed to wind down, disclaimers, limits of liability, indemnity, dispute resolution, and any accrued payment obligations.

13. Dispute Resolution, Arbitration, and Class Waiver

13.1 Governing law

These Terms are governed by the laws of the State of Colorado, excluding conflict-of-law rules.

13.2 Informal resolution first

Before filing a claim, you agree to email [email protected] with a brief description of the dispute and to try in good faith to resolve it for 30 days.

13.3 Binding arbitration

Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Rules if the Consumer Rules do not apply). The seat of arbitration is Alamosa County, Colorado, unless you and RanchOS LLC agree otherwise or the AAA rules require a different place. Judgment on the award may be entered in any court of competent jurisdiction.

13.4 Carve-outs

Either party may: (a) bring an individual action in small-claims court; (b) seek injunctive or other equitable relief in court for intellectual-property infringement or unauthorized access to the Service; or (c) pursue a claim where arbitration is prohibited by applicable law.

13.5 Class action waiver

YOU AND RANCHOS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim must proceed in court and not in arbitration.

13.6 Opt-out

You may opt out of arbitration and the class waiver within 30 days of first accepting these Terms by emailing [email protected] with subject line "Arbitration Opt-Out" and your account email. Opting out does not affect other Terms.

14. Changes to These Terms

We may update these Terms. For material changes, we will provide notice by email, in-app message, or a prominent notice on the Service, and update the Last Updated date. If you continue to use the Service after the effective date of the changes, you accept the revised Terms. If you do not agree, stop using the Service and cancel your account.

15. General

15.1 Entire agreement

These Terms and the Privacy Policy are the entire agreement between you and RanchOS LLC regarding the Service and supersede prior agreements on that subject. Additional terms may apply to specific beta features if presented at the point of use.

15.2 Severability

If a provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest remains in effect.

15.3 Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

15.5 Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, labor disputes, power or internet failures, and third-party platform outages.

15.6 Notices

We may notify you at the email address on your account. You may notify us at [email protected] or by mail at the address below.

15.7 No third-party beneficiaries

These Terms do not create third-party beneficiary rights except as expressly stated for indemnified parties.

15.8 Export and sanctions

You represent that you are not barred from receiving the Service under U.S. export-control or sanctions laws.

16. Contact

RanchOS LLC

25180 Shawcroft Hl

Alamosa, CO 81101

Email: [email protected]

Privacy: [email protected]

By using RanchOS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.